Refund policy
Return & Refund Policy
At Indi-craft.in, we strive to provide high-quality products and a smooth shopping experience. Please read our return and refund policy carefully before making a purchase.
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📦 Returns
We accept returns under the following conditions:
Returns are accepted within 7 days of product delivery.
The item must be unused, unwashed, and in original condition.
Original tags, packaging, and invoice must be intact.
❌ We do not accept returns for:
Items bought on sale or discount
Customized or altered products
Products showing signs of wear, washing, or damage caused by the customer
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🔄 Return Process
1. Email us at indicraft881@gmail.com within 7 days of delivery
2. Mention:
Order ID
Reason for return
Clear images (if damaged/incorrect item)
3. Our team will review and approve the request
4. Once approved, we will share return instructions
⚠️ Return shipping cost must be borne by the customer unless the return is due to our error.
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💰 Refunds
Once we receive and inspect the returned product, your refund will be processed.
Refunds are issued within 7–10 working days after approval.
The refund will be credited to the original payment method.
🚫 Shipping charges are non-refundable
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🔁 Exchanges
We offer size exchanges only, subject to stock availability.
Exchange requests must be raised within 7 days of delivery.
Exchange shipping costs may apply.
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🚚 Damaged / Wrong Product Received
If you receive a damaged or incorrect item:
Contact us within 48 hours of delivery
Share clear images/video of the issue
We will arrange a replacement or refund at no extra cost
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⏳ Delayed or Missing Refunds
If you haven’t received your refund:
1. Check your bank account again
2. Contact your payment provider
3. If the issue persists, email us at indicraft881@gmail.com
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📞 Contact Us
For any return or refund-related queries, feel free to reach us:
Email: indicraft881@gmail.com
Website: www.indi-craft.in
